Quality Management Questions Assignment Example | Topics and Well Written Essays - 1750 words

Quality Management Questions - Assignment Example An organization should understand that quality involves meeting and exceeding dynamic needs of all the groups. For example, the needs of consumers may be met by providing goods and services that are in line with customer’s needs and wants. On the contrary, the needs of external customers may be met by carrying out comprehensive marketing research to identify the specific needs of external customers and look for ways of meeting those needs better. Additionally, the needs of internal customers may be met and exceeded by obtaining feedback from the internal customers and applying the feedback obtained to carry out necessary continuous improvements (Evans & Lindsay, 2011). Edward Deming put forth the fourteen principles of effective quality management. Among the four major Deming philosophies that may be applied to improve learning and performance in the classroom, including the use of training on the job to ensuring that there is continuous improvement throughout the learning process, creation of constant of purpose, education implementation, and self-improvement. The philosophy of training on the job may be employed in the academic environment to ensure that learning and classroom performance has been improved. Learners should be equipped with the foundation knowledge to prepare them for intermediate and advanced areas of knowledge. Further learners should be allowed to form teamwork so that they can learn from each other. For example, learners may be given an opportunity to interact and discuss issues that they had learned in the classroom so that they can help each other to understand concepts that they didn't capture well in the classroom (Blanken ship & Peter, 1999). The second philosophy involves continuous improvement. This philosophy may be employed to improve performance through utilization of various tools in evaluating performance to determine whether there are some improvements.