ITM 301 Mod 2 CBT - Principles of Information Systems in Business and Essay

ITM 301 Mod 2 CBT - Principles of Information Systems in Business and Organizations - Essay Example the help desk solve the problems of the customers to the maximum, the following are some of the essentials in setting up of a customer service department: 1. Define the objective. According to Ruby Bayan2, the organization has to first decide what is objective of creating a helpdesk. Are you planning to give expert advice or are you planning to handle the maximum number of customers or is your objective to have a personal touch. When the objective is clear then, it is easy to set our priorities in organizing the other resources. 2. Understand the customer: When it comes to understanding the customer, an in-depth analysis is required about the profile of the customer. The customers’ type of business, volume of business, the type of technology adopted, the kind of problems faced by the customers frequently and what is the procedure adopted to solve customer problems. When an understanding of the customers’’ technologies and help desk management, we can choose the kind of service we have to offer. So we can get an idea about the kind of software to be used to achieve our objectives. 3. Select the technology: There is always a debate whether to buy software or to build customized software for your organization. The diagram below shows the factors that have to be considered before making a decision by the management. According to Hoffman3, the decision to develop a customized software should depend on the competitive edge it can create. When a software is very essential to create an edge over the competition and if it defines the basic purpose of the organization, the cost of development of the software is justified. On the other hand if the organization can use an off the shelf software the company should buy the software to reduce the operational costs and thereby can pass on the cost benefit to its customers. The author suggests that the organization can buy a software and adjust its operations according to the software implemented which will require less

Homeland Security-The Secure Communities Program Research Paper

Homeland Security-The Secure Communities Program - Research Paper Example The opposition of particular States to aspects of the DHS initiatives – specifically as they relate to immigration and immigrants – will be examined, commented on, and proposals will be made to address this particular facet of national security, as it affects both local communities and individuals. Additionally, mechanisms to counter the apathy among individuals and local organizations, in implementing policy and advisories, are proposed, especially in light of the new focus on â€Å"resilience† in thinking about national security measures. An overarching definition of Homeland Security must include more than just the traditional role of government and civic society to protect and serve citizens. Currently, it is the combination of responses to evolving threats and hazards from all levels of American society and government. In the concept of Homeland Security, civil defense, emergency response, law enforcement, customs, border control, and immigration are included. By creating the concept of homeland security, it is possible to emphasize the need for combining the actions of agencies, social organizations and government in coordinated response to threats. Those seeking to harm the USA can thus find fewer opportunities to do so, given the preparedness on all levels of society (Rose, 2004, p. 307). Cooperation and coordination of numerous facets of American society are required to ensure the success of the actions of the DHS. The Homeland Security initiative is, according to the Quadrennial Homeland Security Review Report Executive Summary, â€Å"widely distributed and diverse† and is a â€Å"national enterprise†. Most importantly, it is seen as â€Å"unmistakable†, arguing that this is a Program involving multiple parties and stakeholders, and that broad-based community involvement is required. It gives responsibility to the expected agencies: Federal, State, local, tribal, territorial, non-governmental, and private sector organizations; but

Families need fathers Essay Example for Free

Families need fathers Essay The debate, Families need fathers is one in which there are many issues that need to be considered when looking at the question. Family poverty, domestic violence, the effect on children and family stereotypes by society all need to be considered in the debate. Recent surveys have shown that fathers also need families and therefore making the matter more complicated. Fathers still remain important in our society because family poverty is still largely prevented by the existence of a male, full time workers wage in a household. Due to the patriarchal nature of our society, women find it difficult to obtain appropriate work to fit in with custody of children. In a Social Trends survey the rise in mothers working part time form 49 percent in 1973 to 64 percent in 1994. This often means working in low paid, part time jobs with little chance that mothers earnings alone will be able to cover the cost of subsistence for themselves, never mind there children. Those who do work full time do not necessarily escape from economic dependence, choosing to work and pay for childcare may well prove uneconomic for large numbers of the working class. There is very little publicly provided care which fits the needs of working mothers: most pre school care is part time and infused with the ideology of education, rather then care and education. A large proportion of their income is spent on childcare and as childcare in Britain is the most expensive in Europe, lack of affordable childcare prevents the lone mother entering the labour market emphasising the need for fathers, or a male wage in the family. Married men work harder, earn more and are more likely to have a job then other men, according to Rowthorn and Ormerod, therefore preventing family poverty, although the modern woman is striking back. Nowadays it is easier to be a single mother. Welfare benefits, job opportunities, and the support of nurseries, playgroups and schools make it easier for single mothers to provide for their families alone. The Family Futures Report conducted by Graeme Leach predicts that by the year 2020 women will have become the main earners in at least half of all households. The feminisation of the work place will force companies to create a mother-track career as many companies will prefer the work of women to men meaning that affordable childcare will become available and the 20 percent pay gap will have disappeared. Even now, womens contributions through earnings are important in reducing the familys vulnerability to poverty. Families with 1 or 2 children were at the greatest risk of poverty without the earnings of the wife. In 1990, for example, people in households where the husband worked but the wife did not, had a 4 to 6 times higher risk of being in the bottom income quintile then those where both parents were working. Gittins (1993) states that more divorced men remarry showing that women have more independence and less need for a relationship, the family does not need a father or male figure to survive. The effect on children growing up without a father is one of the main focuses on the debate as there is a great deal of evidence to suggest that this has an enormous impact on the emotional and physical health of the child. Dennis and Erdos (1993) argued that research into the effect of fatherless families showed that unless a child is brought up in the constant atmosphere of human beings negotiating, co-operating, controlling their anger, affecting reconciliations, he (sic) cannot learn what it is to be an effective member of a social group for this he needs the presence of two adults in close interaction constantly in his immediate environment. Fatherless families are seen as contributing to the rise of educational failure, welfare dependency, and involvement in crime and drug abuse among young people, especially young boys from council estates. Indeed, only a quarter of persistent young offenders lived with two parents and that included step parents and mothers boyfriends, 4 out of 5 children going into care have lone parents and on American and British council estates it was found that the higher the percentage of lone parent households, the higher the percentage of crime and burglary. These statistics show that it is not just families that need fathers; society also needs them as well. The concern for the effect of divorce on children is being researched more and more as divorce rates are becoming higher, one in three marriages now end in divorce and the effect on children is being examined closely. Rowthorn and Ormerod state that on every measure of achievement and emotional condition, children living with their married parents usually do better then other children although it is often hard to distinguish between the effects of marriage and divorce and other factors such as poverty and racism. Nevertheless, divorce often means poor exam results, damaged health and stress and four times the risk of needing psychiatric help as a child. Dr Richards took 17,000 children from the National Child Development Survey and monitored their lives at intervals until they were 35. He discovered that children, whose parents had divorced before they were 16, were on average less emotionally stable, left home earlier, and divorced or separated more frequently. However, this study was concerned with children of the middle class in 1958, and from then till now, social attitudes have changed as divorce is much more acceptable then it was in the fifties and therefore children are less affected by it, but most studies show the more involved the father; the better developed the child intellectually and socially. This view that children are affected by the absence of a father in the family is one to be contested. The latest research for the Joseph Rowntree Foundation shows that the absence of one or other parent figure from a household is not the aspect of separation which most effects the childs development. Children are not necessarily harmed by divorce providing the parents split in an amicable fashion and good regular contact with the absent father can reduce some of the ill effects of divorce.

Comparison Between Wimax And HSDPA

Comparison Between Wimax And HSDPA ABSTRACT: The future of wireless networks lies in the coexistence of multiple access network technologies. This paper deals with two data oriented access networks, the worldwide interoperability for microwave access (WiMAX) and the high speed downlink packet access (HSDPA). HSDPA and Mobile WiMAX are two different high speed mobile technologies with distinctive backgrounds. WiMAX is based on OFDM as HSDPA is based on CDMA. INTRODUCTION: The objective of this paper is to provide a techno-economic comparison of two wireless broadband technologies, Mobile WiMAX and HSDPA. The comparison is divided into two parts. The first part is a general overview and comparison of the two technology standards. The second part describes the different releases of WiMAX and HSDPA and the market opportunities. What is WiMAX? WiMAX is the new term for IEEE 802.16 STANDARD. It is based on the wireless MAN technology. It is a communication technology that works with the radio spectrum to transmit tens of MB/sec in bandwidth between different devices like laptops. The two stimulating forces of present internet are the wireless and the broadband. The WiMAX standard joins the two high speed broadband internet access over a single wireless connection. As WiMAX can be used for long distance purposes it is a very effective way to solve the last mile problem. WiMAX would operate similar to a Wi-Fi but at higher speeds, large distance and for more number of users. WiMAX has the capability to provide service in areas which are difficult for wired infrastructure to reach and has the ability to overcome the limitations of the traditional wired infrastructure. It will provide wireless broadband access to the buildings, either to existing wired networks or in the rural areas. It can also be connected to the WLAN hotspots to the internet. Some of the characteristics of Mobile WiMAX are: Scalability: Mobile WiMAX has been framed in such a way that it is able to work in different channel BWs ranging from 1.25 to 20 MHz. High Data Rates: when Maximum Input Maximum Output (MIMO) 2*2 is used and DL: UL is in the ratio of 1:0 and 0:1 respectively, in a 10 MHz channel high data rates can theoretically support peak download data rates up to 63Mb/s per sector and peak upload data rates up to 28 Mb/s per sector. Mobility: Seamless handoff which is less than 50ms latency and Quality of Service (QoS): QoS measures for WiMAX include availability of service, throughput of data, jitter and the rate of error. WHAT IS HSDPA? High speed Downlink packet access (HSDPA) is a packet based data service feature of the WCDMA standard. In the WCDMA downlink, the data transmission is up to 8-10 Megabits/sec over a bandwidth of 5MHZ. It is sometimes referred to as a 3.5G technology. HSDPA is an advancement of the WCDMA standard which is created to increase the data rate by a factor of 5 or more. HSDPA improves on W-CDMA by using different techniques for modulation and coding. It defines a new WCDMA called high-speed downlink shared channel (HS-DSCH). That channel performs contrastingly from other channels and helps to fasten the downlink speeds. HS-DSCH is used only for the downlink communication of the mobile. That means that data is sent from the source to the phone. It isnt possible to send data from the phone to a source using HSDPA. The channel is shared between all users which lets the radio signals to be used most effectively for the fastest downloads. Multimedia: From the technical point of view the choice between voice communications in VoIP/WiMAX or WCDMA/HSDPA is a matter of taste. But not in economic terms WCDMA traffic is much costlier than VoIP traffic. For transmitting multimedia data both technologies have practically the same capacities. Both WiMAX and HSDPA have traffic prioritizing and Quality of Service. Security: The security service in a WiMAX is used by an operator to gain benefits from this service as there is always a chance of theft of service in connections, bandwidth and so on. Hence the security service is divided into two parts namely the encryption and the authentication/key derivation. WiMAX supports modern cryptographic algorithms. In HSDPA, Users are authorized by their SIM (or R-UIM) cards. HSDPA does not provide any additional security functions. Typical of all CDMA standards, data encoding for various users works better than any cryptographic algorithm, but doesnt work if an interrupter somehow gets its channels code (like special agents) or is in a base station. Whereas, in WiMAX the base station is strongly protected from management attacks and as the system is organized strongly a certificate based security is easy to deploy and is advisable. Bandwidth: When HSDPA and WiMAX are at same distance from a base station, the gain in HSDPA vs. WiMAX is not clear yet. One of the main reasons for this is WiMAX doesnt have many frequency ranges. But if HSDPA, being an evolutional step in the development of WCDMA, is getting close to the threshold of spectral efficiency, while WiMAX has many likely ways of progression such as new modulation schemes (as well combined with the old ones),MIMO(multiple-input-multiple output)and new frequency ranges (ranging from 10GHz to 66GHz). Modulation: With the use of a robust modulation scheme at long ranges with high spectral efficiency WiMAX gives tremendous throughput and also bears multipath fading. WiMAX base station interchanges throughput for range and this is allowed by the dynamic adaptive modulation. HSDPA supports 16 QAM and QPSK modulation whereas WiMAX supports QPSK, 16 QAM and 64 QAM. This implies that Mobile WiMAX supports higher order modulation than HSDPA. With 64 QAM 6 bits can be carried per symbol and thus higher data rates can be achieved.

The Process of Pursuing the New Brett Werner :: Essays Papers

The Process of Pursuing the New Brett Werner As we thought about past and current innovations, I always felt like something was missing. Right now, the conclusion I've made is that we were considering only "the New" in our discussions. I am sure that our unintentional omission of "Pursuing" the new wasn't absolute - we talked about it, especially in LivKarin's presentation of traditional/conventional/alternative/sustainable/organic farming practices. But much of our time was more devoted to the innovations of society than to the process of innovation that I think is so important. This gives me a chance to tell a few stories that I hope will increase the clarity of my distinction. My first consideration is the business ethics (perhaps interesting to Ike's CIS major) demonstrated by Siddhartha in a book by Hermann Hesse of the same name. Siddhartha goes on a business trip, which for all economic purposes is a failure. However, Siddhartha approaches the trip with an attitude of enjoying the process. In doing so, he comes back feeling good about the trip rather than upset, and since he took the time to make friends with the potential business partners, he thinks that the future business opportunities will be bright rather than carrying a stigma of disenjoyment in the eyes of others. When I started learning about undergraduate research and education, my dad introduced me to a new understanding of purpose. He said the goal of undergraduate research was to learn the process of academic contribution more than the actual contribution. By learning how to do original research and formulate (hypo-)theses, we learn not only the material, but also the process. I've tried to take this approach for my educational experiences. Some topics came up while discussing innovations that dealt with the potential for dehumanization. Visionaries and doomsayers are at odds because some feel that the new has the wonderful potential to solve all the world's problems while others believe that new innovations are dangerous and threaten the fabric of society and existence in general. In some cases it could be possible for things to be inherently evil, but more often it is a person's responsibility to use the things in a good way. Having said this, a short consideration of historical innovators and innovative processes will shed light on the subject.

France :: essays research papers

France   Ã‚  Ã‚  Ã‚  Ã‚  France is a beautiful country. It has lots to do like skiing, swimming, shopping, gambling, drinking, and dining. Here are the topics I will include in my report, government, history, culture, tourist attractions, language, entertainment, transportation, climate, currency, accommodations, and travel tips. Sit back have some wine because you are about to embark on a journey, A Journey to France! Government   Ã‚  Ã‚  Ã‚  Ã‚  France is a republic with a president and a premier. The president is Jacques Chirac and the premier is Alain Juppe. The legislature consists of the National Assembly and the Senate. The president appoints the premier. He also serves a 7-year term. Ages 18 and up can vote for the president and the legislature. The National Assembly consists of 577 deputies that are elected in their political division. They serve a five-year term. The senate has 319 members that are elected for a five-year term. France is divided into 22 regions, 96 metropolitan areas, 4 overseas departments, 4 overseas territories, and 2 collective territories. History   Ã‚  Ã‚  Ã‚  Ã‚  In ancient times the Celts and Germanic tribes lived in France. When the romans invaded, they called France Gaul. Gaul was eventually annexed. In 400 A.D. the west roman empire's defense began to fall. After that France was an independent country. Hugh Carpet was crowned the first king of France in 987 A.D. In the 1700's the French Revolution started. The end of the French revolution marked the end of absolute power for the French kings. Napoleon seized power in 1799. He founded the first empire in 1804. He was exiled in 1814. Culture   Ã‚  Ã‚  Ã‚  Ã‚  The 1993 estimate of the French population was 57,566,091. The average population density is 105.8 people per square kilometer. The population distribution is 76% for urban areas and 26% for rural areas. Studies show that the majority prefer houses to apartments. The major religion is Roman Catholic. 99% of the French population is literate. There are 72 universities in France. Tourist Attractions   Ã‚  Ã‚  Ã‚  Ã‚  Shopping is a big attraction in France. In Paris, department stores are good places to shop. In Normandy, shops have a rich selection of antiques. Sunday is a good day to shop on in Normandy because many stores have discounts. Normandy has a lot of lace too. The prices are high and the pieces are labor intensive. There are some good beaches in Normandy. It has lots of seaside coasts. There are many widely spaced resorts. On the Atlantic coast there are many waterslides, wavepools, and other water goodies. Paris has lots of culture. The Eiffel Tower was built in 1889. It costs $8 to go to the top. It's open daily from 9:30 A. France :: essays research papers France   Ã‚  Ã‚  Ã‚  Ã‚  France is a beautiful country. It has lots to do like skiing, swimming, shopping, gambling, drinking, and dining. Here are the topics I will include in my report, government, history, culture, tourist attractions, language, entertainment, transportation, climate, currency, accommodations, and travel tips. Sit back have some wine because you are about to embark on a journey, A Journey to France! Government   Ã‚  Ã‚  Ã‚  Ã‚  France is a republic with a president and a premier. The president is Jacques Chirac and the premier is Alain Juppe. The legislature consists of the National Assembly and the Senate. The president appoints the premier. He also serves a 7-year term. Ages 18 and up can vote for the president and the legislature. The National Assembly consists of 577 deputies that are elected in their political division. They serve a five-year term. The senate has 319 members that are elected for a five-year term. France is divided into 22 regions, 96 metropolitan areas, 4 overseas departments, 4 overseas territories, and 2 collective territories. History   Ã‚  Ã‚  Ã‚  Ã‚  In ancient times the Celts and Germanic tribes lived in France. When the romans invaded, they called France Gaul. Gaul was eventually annexed. In 400 A.D. the west roman empire's defense began to fall. After that France was an independent country. Hugh Carpet was crowned the first king of France in 987 A.D. In the 1700's the French Revolution started. The end of the French revolution marked the end of absolute power for the French kings. Napoleon seized power in 1799. He founded the first empire in 1804. He was exiled in 1814. Culture   Ã‚  Ã‚  Ã‚  Ã‚  The 1993 estimate of the French population was 57,566,091. The average population density is 105.8 people per square kilometer. The population distribution is 76% for urban areas and 26% for rural areas. Studies show that the majority prefer houses to apartments. The major religion is Roman Catholic. 99% of the French population is literate. There are 72 universities in France. Tourist Attractions   Ã‚  Ã‚  Ã‚  Ã‚  Shopping is a big attraction in France. In Paris, department stores are good places to shop. In Normandy, shops have a rich selection of antiques. Sunday is a good day to shop on in Normandy because many stores have discounts. Normandy has a lot of lace too. The prices are high and the pieces are labor intensive. There are some good beaches in Normandy. It has lots of seaside coasts. There are many widely spaced resorts. On the Atlantic coast there are many waterslides, wavepools, and other water goodies. Paris has lots of culture. The Eiffel Tower was built in 1889. It costs $8 to go to the top. It's open daily from 9:30 A.

Eudora Weltys The Golden Apples Essay -- Eudora Welty The Golden Appl

Eudora Welty's The Golden Apples The review "Technique as Myth: The Structure of The Golden Apples" by Daniele Pitavy-Souques presents an easy and reasonable approach for reading Eudora Welty's The Golden Apples. Her ideas, which address structural unity, represent a sound foundation of simple fact, which in turn, provides a better understanding. The finished product, written with concise and understandable language speaks to a clearer vision of Welty's ever-present themes of fascination, mirroring and separateness. Daniele Pitavy-Souques begins her review by pointing out difficulties most articles have with the structural unity of The Golden Apples. She says,"Nearly all articles dealing with The Golden Applesas a whole tackle the problem and attempt to solve it by establishing close parallels between (mostly) Greek mythology and the various characters and incidents in the book" (109). She continues with:"Content cannot be dissociated from form; the text should be analyzed as a whole. Indeed, its narrative functioning deserves the closest attention since alone i...